Lily By Lyla

(63)

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Welcome to Lily By Lyla, your local Calgary destination for unique, thoughtfully curated gifts and artisanal products. Conveniently located at 1221 9 Ave SE, we pride ourselves on offering an inviting experience where customers discover meaningful and memorable finds. Our team is passionate about helping you choose the perfect item for any occasion. For inquiries or personalized recommendations, please contact us at lilybylap@gmail.com. Experience the blend of creativity, quality, and community that sets us apart and makes every visit truly special.

1221 9 Ave SE, Calgary, AB T2G 0S9, Canada T2G 0S9 Calgary, Alberta, Canada Show +1 403-276-1557 lilybylap@gmail.com

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Gallery

Reviews (63)

Sara Zopoula

Google Review

(5)

Great service, very kind and helpful sales people and there was no pressure to buy. Also, there was such a variety of beautiful dresses that we didn’t see in other stores!! Both of my daughters bought their grad dresses here and loved them!! (Photos taken by @viva.lux)

2 years ago

Tracy Stelmaschuk

Google Review

(5)

I took my daughter grad dress shopping here, we went to a couple other stores prior. Lily by Lyla had a great selection and even better staff. Matalyn helped us out during our first visit, not only was she knowledgeable she went way and beyond to make my daughter feel comfortable and picked dresses that suited her style. That day we didn't pick the dress so we came back for round two. Maroslava helped us and she was also fantastic and just as helpful. They both went beyond our exceptions and had amazing suggestions which made the shopping experience feel at ease. Lily and Lyla has amazing selection, and staff which contrasted other stores we looked at before. The store it self was well organized, very clean and well decorated. It didn't feel cluttered like some other places we went dress shopping. We had a great time shopping here, I will recommend it to everyone I know who is looking to pick out a grad dress.

3 years ago

Axel Crewe

Google Review

(5)

The perfect store to find your perfect look, no matter how unique or difficult to find it may be.

Lily by Lyla was by far the best store I went to for my grad outfit. The organization of the store was perfect, and I knew where to find exactly what I was looking for (and I got to try on bunches of dresses for fun). They had such a wide selection, and a perfect system for how to go through it to find the perfect outfit.

Yaro was consistently helpful when I was trying to look through, telling me if she saw anything I might like, and the first thing she showed me was exactly what I was looking for. She told me which outfits and brands would be most likely to have my size, helping me deduce what the best option would be for me.

As a smaller person, it’s been pretty difficult finding the perfect thing while also making sure it would fit me (and be practical for my budget), but Yaro and Lyla both helped me so much when I was having those difficulties. I got brand and tailor recommendations, and they’ve offered to look into finding and ordering in some options similar to what I wanted and closer to my size (as to minimize the cost of alterations).

I feel so lucky to have had the opportunity to go here. I’ve been given such great advice by the workers at the store, and finding the unique outfit I want feels so much less daunting thanks to the lovely people here. If you ever want something different and hard to find, go here. Even if they don’t have it, Lily by Lyla is the perfect first step to figuring out where it can be found.

Thank you again to the lovely team at Lily by Lyla, and I look forward to any opportunities to shop here again in the future.

3 years ago

Sue Visser

Google Review

(2)

I wanted to buy local and have now purchased 2 gowns at Lily by Lila’s. However, our experience was marred by very poor organization/communication hiccups at every turn. Firstly, when the dress order arrived, the store apparently sent us a text to our landline to notify us. Though there was no record of their call on my landline or cell phone. 4 weeks later and no further attempts made, I called in to the store and was told the dress had been sitting there for a month.
When my daughter tried her dress on at pickup, it had clearly not been looked at when it arrived, there was an obvious defect/repair required with the back of the dress, which the store offered to repair free of charge. They provided a business card of a seamstress they said would fix the issue and assured us that they would drop the dress off either that night or the next day.

I made an appt with said seamstress for the following Thursday and came from Okotoks with my daughter to marda loop after school for the appt. I had made 2attempts each to confirm with both the seamstress and lily’s to confirm the dress was delivered. 2 hrs before the appt an employee at Lily by Lila’s confirmed with me the dress had gone out and would be there. It was not.

After many phone calls I was given the explanation that Lila took it to a different seamstress and the employee gave an apology over the phone while confirming it was nothing to do with her and offering nothing to make up for the error. I asked multiple times for the owner to call me. She has not. I was texted afterwards saying:

“ Our boss isn’t available to call right now. And I thought that was where the dress was going to go get fixed so I do apologize on my part but I did also mention that I would message you when the dress was fixed and ready for pickup back in our store.”

Please don’t buy your dress at Lily by Lila. It has been a source of embarrassment and regret for me and I suspect you will be much happier elsewhere. The owner still hasn’t dignified my multiple attempts to contact her with a response.

1 year ago

Kasandra Melnick

Google Review

(1)

Don’t shop here. Their dresses are overpriced and poor quality. The owner is one of the worst people to deal with and is incredibly rude to not only people shopping but also her staff. There are many other dress places in this city to shop and I highly recommend going elsewhere

1 year ago

‹ ›

Sara Zopoula

Google Review

(5)

2 years ago

Tracy Stelmaschuk

Google Review

(5)

3 years ago

Axel Crewe

Google Review

(5)

3 years ago

Sue Visser

Google Review

(2)

1 year ago

Kasandra Melnick

Google Review

(1)

1 year ago

‹ ›

Frequently asked questions

Have something to know? Check here if you have any questions about us.

What types of dresses are available at Lily By Lyla?

Lily By Lyla offers a diverse selection of dresses, including formal, casual, and unique styles suitable for various occasions. Customers have noted a great variety of beautiful dresses not found in other stores, making it a popular choice for grad dresses.

How is the customer service at Lily By Lyla?

Customer service at Lily By Lyla has received positive feedback, with many customers praising the staff for being kind, helpful, and knowledgeable. Several reviews have highlighted how the team goes above and beyond to ensure a comfortable shopping experience.

Is there a return policy at Lily By Lyla?

While specific details about the return policy are not mentioned, it is advisable for customers to inquire directly at the store or via email for clear guidelines regarding returns and exchanges to ensure satisfaction.

What is the store environment like at Lily By Lyla?

Customers often describe the store environment at Lily By Lyla as clean, well-organized, and inviting. The decor and layout contribute to a pleasant shopping experience, allowing customers to easily browse through the collections.

Can the staff assist with finding the right size or style?

Yes, the staff at Lily By Lyla are known for their personalized assistance, helping customers find dresses that suit their style and size. Many reviews mention staff members providing valuable recommendations based on individual preferences.

Are appointments required for shopping at Lily By Lyla?

Appointments are not explicitly required at Lily By Lyla; however, it is recommended to call ahead during busy periods or for personalized consultations to ensure dedicated assistance from staff.

Does Lily By Lyla offer alterations for purchased dresses?

While specific alteration services are not detailed, customers have noted that the staff can provide recommendations for local seamstresses to assist with any necessary alterations after purchase.

What should customers do if they have a complaint or issue?

For any complaints or issues, customers are encouraged to reach out to the store directly via phone or email. Addressing concerns promptly with staff can help resolve any misunderstandings or dissatisfaction.

Are there any promotions or discounts available at Lily By Lyla?

Information regarding promotions or discounts is not specified, so it is best to inquire directly with the store for any current offers that may be available to customers.

What is the best way to contact Lily By Lyla for inquiries?

The best way to contact Lily By Lyla for inquiries is via email at lilybylap@gmail.com. This allows for personalized responses and recommendations based on customer needs.